Return Policy
Last updated: September 7, 2025
📅 Return Window
You have 15 calendar days from the delivery date to request a return or refund.
✅ Eligibility
Your item must be:
Unused and in the same condition you received it
In the original packaging
Accompanied by a proof of purchase (order number or receipt)
⚠️ For hygiene reasons, opened or used comfort/personal care products are not returnable, unless damaged or defective on arrival.
🚫 Non-Returnable Items
Gift cards
Digital/downloadable products
Opened or used health/personal care items
Items returned after 15 days
📦 Damaged or Defective Items
If your order arrives damaged, defective, or incomplete, contact us within 48 hours of delivery.
Please include clear photos/videos of the product and packaging.
👉 Options:
Free replacement
Full refund to the original payment method
📨 How to Start a Return
Email us: napzyco@gmail.com (include your order number + reason)
We’ll reply within 24–48 business hours with instructions.
⚠️ Do not send any products back without contacting us first.
🚚 Return Shipping Costs
If the item is defective/damaged or there was an error on our part → we cover shipping
For other cases (e.g. change of mind) → customer pays return shipping
Original shipping costs are non-refundable
💳 Refunds
Once your return is received & inspected, we’ll email you about the approval or rejection
If approved → refund to your original payment method within 5–10 business days
If used, incomplete, or late → may qualify for partial refund or be rejected
🔄 Exchanges
Only for defective or damaged items
Replacement will be the same model
Email: napzyco@gmail.com to arrange
🎁 Gift Orders
Marked as gift → you’ll receive a gift credit/voucher for the return value
Not marked as gift → refund goes to the original purchaser
📩 Contact Us
Email: napzyco@gmail.com